Our reviews are 100% genuine - unedited, un-curated, and independently managed by Feefo, a global ratings and reviews provider. Feefo Award's are decided based on the ratings they receive from their customers.
Winners of the Platinum Service Award have received a Gold Badge for three years running (our Team has won a Platinum Service Award for 6 years in a row!)
In 2024, we were the first ever winners of the Trusted Service Award, 10 Years of Excellence. This exclusive award recognizes our consistent service performance, customer interaction and engagement for an entire decade
Steven Riemer
several plane rides tho I'd signed up for them as part of trip including waiting on lines in and out of Victoria Falls. thought Shai could have been more cognizant of us walking somewhat behind him to cruise. safaris were good but lot of walking at Victoria Falls tho my impediment walking my problem
Review date:
Friday, September 5, 2025
Ann Reed
Loved our guide. Chriissa. Enjoyed the whole experience
Review date:
Friday, September 5, 2025
Trusted Customer
I’ve spoken with both Barbara & Michelle recently and they have both been extremely knowledgeable and helpful in planning our next tour. They seem to have years of experience in the travel industry and were invaluable in helping us with our Turkey tour in the spring. We’re so grateful for their help!😊
My husband and I had an absolutely wonderful time on this vacation.
Our tour leader Tina made sure that everything ran smoothly and we always felt safe with our bus driver Peter behind the wheel. We feel lucky enough to have seen nearly the entire country of Croatia and we consider it to be one of the most beautiful countries we’ve ever been to!
Dubrovnik was a bit too touristy, so our favorite was Korcula. Especially Lumbarda, the sandy beach!🏖️ Our only complaint is that there was a bit too much alcohol being offered! We are not used to drinking that much!🍷We are very much looking forward to our next tour of Turkey in the spring.
Review date:
Friday, September 5, 2025
Suzanne Bono
The best of Poland was truly the BEST OF POLAND 🇵🇱. There wasn’t a stop that wasn’t interesting and worthwhile. The trip allowed so much variety from a pirate ship boat ride, lunch on a farm, polka party, solidarity museum, the Black Madonna, Chopin concert, vodka tastings, weiny roast, cemetery and church visits, troll sightings, salt mines, Auschwitz, villas, castles, walking and driving tours. It was well balanced and bathroom breaks were perfectly timed. Our group leader Mietek was charming, and added so much being a local. He made sure we knew what were the local food and treats making sure we sampled the best gingerbread, candy, carmel, chocolate, or in Wroclaw the cake… starts with a p… but my spelling is wrong!!! I was delighted!!! There are so many things made by local craftsmen. It’s my 3rd trip with you and I will be back for more!!!
Review date:
Thursday, September 4, 2025
Northern Capitals Women Only
Trusted Customer
Review date:
Thursday, September 4, 2025
Barry
GET was very helpful in planning and booking the Insight Vacations trip "Country Roads of Ireland". They were attentive in answering our questions and researching various options. We've been with them for years and will continue to utilize their experience in our worldwide travels.
What a wonderful trip. Due to Tamara's, Travel Director, experience and planning all went smoothly. The driver navigated the narrow Irish roads with ease. The views, sites, experiences were all exceptional.
Review date:
Tuesday, September 2, 2025
Response from Grand European Travel:
Thank you for your lovely review and for being part of our travel family. We couldn't be happier to see how much you enjoyed Ireland and can't wait to see where your travels take you next.
Wednesday, September 3, 2025
Trusted Customer
Not as smooth as previously, but some of that was me.
Insight is a top notch tour group with great experiences, lovely accommodations, excellent breakfast buffets and meals. Tour guide and local experts were the best!
Review date:
Tuesday, September 2, 2025
Response from Grand European Travel:
Thank you for your feedback and lovely photos. We are so pleased you had a wonderful trip.
Wednesday, September 3, 2025
Trusted Customer
Always helpful. Whenever I called they helped me. Changed flights for better times.
Fantastic experience. The best guide and driver. Educational and fun! Great group of people. Wonderful accomodations and good food.
Review date:
Tuesday, September 2, 2025
Response from Grand European Travel:
It sounds like everything went perfectly! Thank you for taking the time to share your feedback and we hope to see you again soon!
Wednesday, September 3, 2025
Theresa Simonetti
Started the booking of my trip with Lisa W who left GET for another position.
Initially while in the process of booking this trip Lisa was very communitive with me
After I booked and sent payments not so much. My phone calls and emails were not returned and I had to call back several times. When we asked questions about our flight info Lisa told us to call Air Canada directly for annswers. Eventually I was helped by Barbara who advised Lisa was no longer working there. Customer service was not exemplary.
Due to the Air Canada strike the 7:30 am flight GET booked for us was cancelled
A flight with United Air was booked for 5:30 pm with a stop in Cleveland before arriving in Toronto at 9:35pm. Although we paid $70 each for a checked bag and seats with AC we were required to pay $70 each for our checked bag and seat on the UA flight. Shouldn’t those fees have been paid by GET/Trafalgar since the original AC flight booked by GET was cancelled and rebooked with UA by GET?
I will expect a refund of those fees. Also in the past I have never been booked on a Basic Economy flight which caused us secondary assistance with our replacement flight with UA. VERY DISAPPOINTING
Since the airport was an hour from our hotel we needed to take a taxi for $75 and did not arrive until 11pm. Since we missed the enter first day of our trip and the Welcome meet and greet with drinks and food Sheryl Galpin, our tour director met us in the hotel restaurant so we could order dinner. We made a request to have our $75 taxi expense credited as we lost our first day of the trip.
I rated this trip only 4 Stars for the inferior flights that GET booked and also for hotel booked for our stay near Niagara Falls which was inferior to the Sheraton properties booked for the rest of the trip.
Also, my suggestion would be to have a second Full day in Montréal especially after traveling in the coach for 6 hours. The last leg of the trip seemed rushed. Possibly you could shorten the time spent in Kingston/ Niagara Falls and add time on the coach instead so we could have more time exploring Montréal.
This was my 3rd trip with GET/Trafalgar and I was disappointed in the quality of your service which was less than previously, namely the inferior flights, quality of breakfast selections and lunch at the maple syrup restaurant which I felt were inferior to those on other trips.
Review date:
Tuesday, September 2, 2025
Response from Grand European Travel:
Thank you for your valuable feedback. GET/Trafalgar has no control of the airlines and strikes or flight cancellations. We hare happy that Air Canada was able to reaccommodate you on United flights so that you could arrive to your destination safely, albeit somewhat delayed. We will be happy to assist you in obtaining a refund for seat and baggage fees directly from Air Canada for your cancelled flights. We hop that despite the flight delay, you made some happy memories on your trip.
Wednesday, September 3, 2025
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