Trusted, Transparent Guest Reviews
Feefo awards are based purely on real customer feedback. Excellence in customer service is not just a goal at GET, it is our daily commitment. These awards represent the ultimate vote of confidence from our guests, and we are incredibly grateful for their trust and feedback.
James McCue
The agent was very helpful
We had a good time. Our tour director, Dom, was fantastic!!
However, we feel that we spent too much time on the bus and that some of the stops we made were simply to fill time.
Review date:
Tuesday, March 31, 2026
Luis Rodriguez Escarin
Excellent
Review date:
Sunday, March 29, 2026
Juan Garcia
Great tour guide, Kate, and bus driver, Dusan!
Great tour! The Imperial Europe tour is a very nice tour. Salzburg, Austria is beautiful.
Review date:
Sunday, March 29, 2026
Trusted Customer
The best of Greece tour was great. Everywhere we went was great. Our tour director Lisa was fabulous. The pace of the tours was good. I did not feel rushed in locations that I was excited to explore. The monasteries were a delight. I will be looking into doing another tour soon.
Review date:
Saturday, March 28, 2026
Candie Rogers
Very professional, always answered questions I had or concerns
It was everything i expected and more lovely people, it was beautiful
Review date:
Friday, March 27, 2026
Margaret Falconetti
No problems, as always...My 3rd trip - Trafalgar
It was a very very active trip to Rome, Pisa, Florence, Verona, Venice. Extensive sight seeing, great Italian specialty foods, Gelato, Cappuccino every day...& also sharing a Pizza with a complete stranger in St. Mark's Square!!!!!!!!!!
We have the best tour guide that was ever born in Italy!!!!
Her name is Antonella Perfecetto - THE BEST...
Review date:
Friday, March 27, 2026
Sophia Hawes
Staff was very friendly and professional. They even helped book our flight.
This was my first trip to Europe. Booking my trip was easy all the staff I spoke to were friendly and experienced.
Upon arriving to Madrid I met Nuno, he was to be the travel host. He was always upbeat and easygoing. He kept us all informed on a daily like time for breakfast or time the bus was leaving etc. Our bus driver was great he was also dressed professionally.
I have already telling my family and friends how much fun I had. You bet I will book again.
Review date:
Friday, March 27, 2026
Response from Grand European Travel:
Thank you for taking the time to share your experience.
We are pleased to hear that your first trip to Europe was such a positive one. It is wonderful to know that the booking process felt easy and that our team were able to support you, including assisting with your flights.
We are especially pleased that Nuno made such a great impression as your Travel Director. His upbeat and organised approach is exactly what we strive for, and it is lovely to hear how well he kept everyone informed and at ease throughout the journey. We are also glad to know that your Coach Driver contributed to a smooth and professional experience.
It means a great deal to us that you are already recommending us to your family and friends. Thank you once again for your kind words, and we very much look forward to booking you on another trip in the future.
Friday, March 27, 2026
James McKnight
Rita G. was very kind when I initially booked the tour, but when I needed help with an issue with Lufthansa, she said I needed to call the airline directly. One was because Lufthansa kept texting me saying that the airplane tickets were not paid for and would be cancelled and the other time was to get reserved seats for flights within Europe. I thought that is what a travel agent like GET was supposed to do, but I guess I was wrong. After calling Lufthansa twice and waiting on hold for over an hour, I got my tickets issued and got the reserved seats for $16 extra a seat (not included in the tour price). The other issue I had was with Zack and Mikey. When I cancelled my mom's portion of the tour (went from 2 people to 3), Zack was very kind and understanding and said I would get a refund of about $1200. A week later, I got a call from Rita saying the refund would be $683. I asked why the amount changed and she couldn't explain. A week later, I got an email from Mikey explaining that we were penalized $440 for having to re-book a 3-person room to a 2-person room. I emailed him 2 times, but never got a response. About a week later, I called and asked for him and he explained to me that they were really busy last week with new bookings and he couldn't respond which was disappointing. He continued to explain the discrepancy between the amount Zack initially stated and the current about. I told him that I never told GET to do cancel the 3-person room and I wanted my money $1200 refund as initally stated. Mikey said that they were forced to do the cancellation and re-booking by Trafalgar Tours, but I find that hard to believe and if we could have just kept our 3-person room, that would be fine. No one asked me what I wanted ahead of time or explained to me that there might be a charge for canceling and rebooking. This poor communication and lack of transparency in pricing was disappointing. Also, I mentioned in the previous window about the issue I had with the Lufthansa Flight being cancelled. I called Zack about 36 hours before the flight was to depart and asked him for help. He was not aware of the flight cancellation and said to call back the next day, but he reassured me that everything would be okay. I called back the next morning and spoke with Barbara who was nice and said not to worry and that everything would be fine. I waited almost 4 hours and no one called me back. Eventually, I called back and Zack said that all the airline ticket reps were 'in a meeting.' I refused to hang up since I was asking to get rebooked on a flight leaving in less than 24 hours. Eventually, I talked to Pam Spelman and she said that I was rebooked on a flight leaving on March 13, not March 12 as planned. I asked her why no action was taken when I called the previous two times and she was unaware of it and had no explanation except to say that my airplane ticket had 'restrictions' and all the tickets for planes leaving March 12 were sold out. However, as I talked to her I saw that flights on Delta and United (Lufthansa partners) were not sold out for that day. She recanted and said that if I was rebooked for March 12, GET would lose money, so I would have to leave on March 13. This was very disappointing to hear and why it took so long to get rebooked and told what exactly was happening was even more disappointing. Again, I thought GET was a travel agent to help customers, but they care more about the bottom line and are not transparent, nor do they seem to explain to customers about pricing. I will never use GET again because they almost ruined my vacation to Italy with my daughter before we departed.
The vacation was fine, with Trafalgar Tours but GET did not meet expectations in regards to customer communication and customer service. I had to cancel my mom as a member of the Italian Holiday tour due to an illness and for the refund I got different amounts of refunds from 4 different customer service people. Initially, it was to be $1200. Then it went down to $680 with no explanation. Then I was told that I was charged $440 for canceling a three person room and rebooking a two person room (only my daughter and me). I never told them to do this, so I asked for that fee back, but after talking to Rita, Zack, Mikey and eventually Pam Spelman, I never was told why this was done. Also, my outbound flight was cancelled 48 hours prior to departure. I called GET to get rescheduled and the customer service agent said he didn't know about the cancellation, but I told him I got a direct message from the airline, but he didn't believe me and did nothing. I called GET the next morning to get a new flight and the customer service agent assured me I would be able to get a new flight and leave on time. No one called me for almost 4 hours, so I called again, but the customer service agent said everyone was 'in a meeting' and he couldn't help me. Finally, I got a new flight, but it would not leave on the same day as scheduled, but a day later. Due to GET's inaction, I missed the first day of my tour (Italian Holiday). I missed a group dinner, a night in the hotel, airport transportation and a tour of the Vatican/Sistine Chapel I paid for. I might get a refund for the airport taxi, but the rest was wasted and it was very disappointing for me and my daughter and also stressful. I eventually talked with Pam Spellman (GET Supervisor) who said I could not get refunded for anything but the airport transportation. All of this could have been avoided if the GET staff would have tried to reschedule my flight when I first called. She had no explanation for this and she also seemed to know nothing about the issue with the refund for my mom's portion of the trip. If possible, I would like to be reimbursed for the one night hotel, dinner and Vatican Tour. I will never use GET again. They are not an efficient organization and seem to have poor communication internally. The seem to take their financial interests over customer satisfaction and are not transparent when communicating with customers which I found very disappointing. They are not transparent in explaining their actions and did not serve me like I expected a travel agent to do. And we traveled all the way to Italy and never saw the Vatican nor Sistine Chapel, so we will have to got back someday, but we will never use GET again. Thank you for listening to my issues with GET.
Review date:
Thursday, March 26, 2026
Response from Grand European Travel:
Thank you for making your booking with GET and for taking the time to share your feedback. We are genuinely sorry to hear about the difficulties you encountered and appreciate you bringing this to our attention.
We kindly ask that you contact our Guest Relations Department with your booking details and a full account of your experience. This will allow the team to investigate the matter thoroughly and provide you with considered feedback. We are here to support you in any way we can.
Please contact Guest Relations at globalguestrelations@ttc.com. Once again, we apologise for your experience and sincerely hope you will consider travelling with Grand European Travel again in the future.
Friday, March 27, 2026
Deborah Cowan
Mr. Rainwater was great in terms of my booking. He addressed all my questions. He was quite knowledgeable about the tours. I booked my own air tickets.
An amazing experience! Rita the tour director and Fernando the bud driver were the best…ultimate professionals! The tour was well thought out and planned, no glitches at all! All the optional tours were great, except the wine and jam tasting tour was not a good value., I recommend name tags with home locations for those on the tours, it was hard to remember names., Also, if each had a rating for ease or difficulty of walking, that would very helpful for travelers to anticipate.
Review date:
Thursday, March 26, 2026
Response from Grand European Travel:
Thank you for sharing such detailed and thoughtful feedback.
We are pleased to hear that you had an amazing experience overall and that Mr Rainwater was able to support you so well during the booking process. It is also wonderful to know that Rita and Fernando made such a positive impression, and that their professionalism helped ensure your tour ran smoothly from start to finish.
We truly appreciate your comments regarding the optional wine and jam tasting experience. We are sorry to hear that it did not meet your expectations in terms of value, and your feedback will be shared with our team as we continuously review and refine our optional offerings.
Thank you as well for your helpful suggestions around name tags with home locations and clearer guidance on walking difficulty. These are very practical ideas that could enhance the overall guest experience, and we will certainly take them into consideration.
We are grateful for your recommendation and hope to welcome you on another journey in the future.
Friday, March 27, 2026
Free Brochure
Order Your Free Brochure
Sign up to order your FREE travel brochure subscription and get exclusive offers only available to our subscribers
Download Brochure
View Brochure Online
Shop Deals