Managing Your Booking
& Travel Documents
Enhance Your Travel Experience
My GET Travel Portal is an easy-to-use, interactive portal that connects you to your vacation before and during your trip. With just a few clicks, you can view your trip itinerary and available optional experiences, manage your booking, make a payment, or view your invoice. As you get closer to your trip, your travel documents will also be available here.
Your Booking Documents & My GET Travel Portal
We require all guests to create and complete their own personal My GET Travel Portal account.
It’s a mandatory requirement for all guests to do this and allows us to finalize your travel arrangements. For example, in some destinations we need to provide specific information to be able to confirm tickets to specific sights, as well as for border crossings and hotel check ins or for security. Having your details on file as soon as possible allows us to complete all pre-travel requirements and provide the best possible duty of care.
To learn how to create and complete your account, visit our My GET Travel Portal and follow the prompts.
To create and complete your account takes about 5 minutes. All you need to do is add your details including passport, your contact details and emergency contact to complete your account. If you have booked a tour on someone’s behalf, they will still require their own My GET Travel Portal Account.
If you're traveling with children between the age of 5 and 17, their details are attached to the lead booker and do not require their own My GET Travel Portal account.
My GET Travel Portal allows you to make payments, add pre and post accommodation, flights, and more. It’s also where you add your dietary preferences and share your personal preferences and reasons for travel so we can start to plan ahead.
If your My GET Travel Portal account is complete, you’ll be able to access your e-travel documents approximately 21 days prior to departure within the Portal. Your Travel Documentation cannot be issued until all details within your account are complete.
Go to My GET Travel Portal, click ‘Create Account’ and follow the prompts to create your account and add your booking.
To add your booking, you’ll need to have your Booking Number handy (located on your invoice) e.g. A012345, as well as your first and last name that was used to book your tour (these must match your passport). You can then complete your account by adding in your details like passport, next-of-kin emergency contacts, as well as your own contact details. If you can’t locate your Booking Number, please check with your travel companion.
To further protect our guests' personal information, we upgraded the My GET Travel Portal login process in April 2025 with enhanced authentication. If you are a past guest who traveled before April 9, 2025 you will need to create a new account to access My GET Travel Portal. Please use the 'Sign Up' option to create your account and follow a few quick steps.
A Passport Is Required for International Travel
All tour members must possess a valid U.S. passport when traveling outside of the U.S. To travel on an international guided tour or river cruise, it's required that each traveler's passport contains at least three blank visa pages and is valid for six months after the completion of the tour. Before booking your trip abroad, ensure you have all your passport information up to date and ready to go. Check out our guide on Passport Renewal Application Timing.
Travel Documents & Entry Visas for US Citizens
Some countries require US citizens to have an Entry Visa prior to arrival. To check if any travel documents are necessary for your travels, ask the CIBT Entry Guide here.
Misc. Taxes
Some countries may charge you a Departure Tax when you check into the airport for your departing flight. Some countries charge a one-time Reciprocity Tax. Others may even refund you a Value Added Tax (VAT).
A VAT, or Value Added Tax, is a consumption tax applied to goods and services in European Union countries. It is typically included in the purchase price and can range up to 25% or more. Foreign tourists may be eligible for a VAT refund, which works a bit like a tax-free shopping day in the U.S. The refund allows visitors to claim back the VAT paid on eligible purchases when they leave the country. To learn more, read out guide on VAT Refunds in Europe.
Keep Your Important Information Safe
We advise keeping a record of your passport number, place, and date of issue and a photocopy of the first page separately. If your passport gets lost or stolen while you are traveling, advise your Travel Director immediately, and they will assist you in contacting the necessary parties to issue a temporary replacement passport.
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